St. John’s Riverside Hospital’s commitment to the community includes ongoing improvements to the Emergency Department to meet the growing needs of the local population we serve. We have implemented new technology to improve communication with our staff so we can provide the most responsive and high-quality emergency care available in our area. Our newly renovated and expanded Emergency Departments at both Andrus and Dobbs Ferry Pavilions, along with our Board-Certified Academic Physicians, offer you and your family two of the best Emergency Service options – just minutes away when it counts most.
Every Minute Counts in An Emergency
Our Emergency Specialists are ready 24 hours a day. The highly trained and specialized board-certified physicians and experienced emergency nursing teams are always available to help you. The ER team is qualified to provide complete emergency and trauma care for adults and children. The team is certified in Critical Care, Advanced Cardiac Life Support, and Pediatric Advanced Life Support and will provide care based on the latest medical research.
The St. John’s ER team focuses on the importance of timely visits. Separate processes have been created for patients entering the ER based on the severity of their condition. By aligning each patient with the proper medical team, we have the ability to see patients in a timely manner.
Rapid Assessment
Upon arrival, patients are quickly assessed by members of our clinical team. After answering a few simple questions about their symptoms, patients are transferred to the appropriate area in the Emergency Department depending on their medical condition. This allows the physician to get to the patient faster and ensures better communication among all members of the team on the patient’s condition and course of treatment.
The Rapid Assessment Triage system at St. John’s Riverside Hospital’s Emergency Department is designed to quickly identify patients with life-threatening and non-life-threatening conditions and ensure the appropriate level-of-care for all.
Fast Track Service
Our “Fast Track” assures prompt treatment if you need immediate, lower acuity emergency medical care. If you need services for non-life-threatening injuries or illnesses, such as sprains and fractures, colds or flu, you can usually be examined and treated more quickly in Fast Track.
Critical Care Center
Patients with life threatening conditions such as heart failure, stroke, or severe injuries or illnesses are immediately evaluated and receive the urgent care they require. Our Physician team of Emergency Medicine Residents and board-certified Attending Physicians is readily available for quick responses to life threatening situations.
Stroke Center Designation
St. John’s Riverside Hospital has received the American Heart Association/American Stroke Association’s Stroke Gold Plus Quality Achievement Award. The award recognizes St. John’s Riverside Hospital’s commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations.
Patient Advocates
Not only does a teaching department provide patients with the most up to date and quality care, but it also provides our patients and with a team of physicians that can help answer questions, educate patients and families, and assist them with their treatment. Patient advocates have been added to the ER team. They greet patients upon arrival and assist them through their ED stay and with appointments after discharge. St. John’s also has a Case Manager/Social Worker in the ER to help patients and their families navigate the medical system. Together with our caring bedside nurses, the focus is on making sure our patients have an excellent experience in addition to getting excellent medical care.
St. John’s Riverside Hospital Andrus (914) 964-4516.
St. John’s Riverside Hospital Dobbs Ferry (914) 693-5187
Emergency Medical Hotline 911
Poison Control Center NY (800) 336-6997
How to register in our Emergency Department
To help us, please bring with you identification (preferably photo id) and any insurance cards you may have. Patients are seen in the ER without respect to race, color, creed, national origin, sexual orientation or ability to pay.
To use our Physician Referral Service call (914) 964-4DOC (4362).
