Patient Financial Services

St. John’s Riverside Hospital is required by law to make available information about our standard charges for the items and services they provide. If you have any questions about your financial responsibility, please call (914) 964-4664.

St. John’s Riverside Hospital is a participating provider in many health insurance plan networks.
Please click here for a list of insurance plans accepted by the hospital.

WHAT IF I HAVE A PROBLEM I CANNOT RESOLVE WITH THE HOSPITAL?

You may call the New York State Department of Health complaint hotline at 1-800-804-5447.

For confidential assistance, contact our Financial Counselor at (914) 964-7799 or visit us at:
2 Park Avenue 4th floor, Yonkers, New York 10703. If you do not have health insurance, you may be eligible for assistance in paying your hospital bills.
Click here for information about financial assistance and Health Solution, the hospitals’ discounted fee-for-service program.  En Español

Avoiding Surprises in your Medical Bills  ENGLISH | SPANISH

Fees for Physicians
It is important to understand that fees for physician services you receive in the hospital are not included in the hospital bill. Some physicians providing services at the hospital are independent voluntary physicians and some are employed by the hospital. Physicians issue bills for their services separately and may, or may not, participate in the same health plans as the hospital. Please check with the physician arranging your hospital services to determine the plans with which your physician participates.

CREDIT & COLLECTION POLICY

Health Solution Policy

ST. JOHN’S MEDICAL GROUP
Physicians employed by St. John’s Riverside Hospital are part of the St. John’s Medical Group. Click our medical group logo below to view the complete list.

Please click here for a list of plans accepted by St. John’s Medical Group physicians.

We know that paying for healthcare is a big concern for many and we are committed to providing you with as much information as possible so you can make informed decisions about your care, knowing in advance, what to expect in terms of cost.  Your out-of-pocket costs may depend on several factors including your insurance provider, your specific health benefits policy, expenses such as your deductible, co-insurance, co-payment and the limit of out-of-pocket expense requirements, as well as the services or procedures you receive which may or may not be covered.

Our staff can assist you with determining your out-of-pocket expenses. Please call 914-964-7799.

We wanted to let you know that a new rule requires hospitals to maintain and make available a list of their standard charges for items and services provided.  These standard charges do not reflect or represent how much you will have to pay, nor do they reflect the actual payment a hospital will receive for those items and services. We offer an interactive online treatment cost-estimation tool which can help determine your expense.  We recommend that you contact one of our managers who can assist you further by providing a comprehensive estimate based on your insurance and benefits information and/or your personal financial situation . For assistance, please contact 964-4545.

What are these standard charges and how do they impact you?

Charges are the dollar amount a provider sets for services provided before negotiating any discounts. The charge is different from the amount paid.  Patients covered by Medicare, Medicaid, Commercial insurance plans, and uninsured patients who qualify for financial assistance never pay full charges.  For patients who do not qualify for financial assistance, but are uninsured, we also offer steeply discounted prices. Click here for more information regarding our Health Solution fee discount program. (Español)

For more detailed information regarding charges or your estimated out-of-pocket expense for any procedure, we recommend that you contact one of our staff members at 914-964-4664 who can assist you further by providing a comprehensive estimate based on your insurance and benefits information and/or your personal financial situation.

For services provided at St. John’s Riverside Hospital, you will receive separate bills for professional charges from providers such as anesthesiologists, pathologists, oncologists or other specialists who have contributed to your care. You will also receive a separate bill for hospital charges. These charges include the cost of providing all other aspects of your care which are billed separately from professional services such as hospital stay, support staff, supplies, and medications. In addition, if your care was provided by a doctor who is affiliated with St. John’s Riverside Hospital, but also has a private practice, you may also receive separate bills from this doctor as is typical billing practice.

To see a list of insurance plans participating with St. John’s Riverside Hospital is provided for you click on the “Healthcare Plans” Tab above.  Please note that some providers who may be involved in your care may not participate in the same insurance plans covering care at St. John’s Riverside Hospital. Therefore, we recommend you check with the physician arranging for hospital services to determine if the physician participates in a plan that covers your care.  A list of physicians who provide services at St. John’s Riverside Hospital facilities is available for you here.

At St. John’s Riverside Hospital we are committed to helping people understand the best options available to pay for their medical care. Our staff can help you understand what is covered by your specific health insurance benefits policy, expenses such as deductibles, co-insurance, co-payment and out-of-pocket expense limits.  In addition, if you do not have insurance, we can assist you with determining your eligibility for free or low-cost insurance, as well as governmental assistance. Our financial services staff can also help assess if you may qualify for financial assistance.  You can learn more here. (Español)

St. John’s Riverside Hospital recognizes that there are times when patients in need of care will have difficulty paying for the services provided. Health Solution provides discounts to qualifying individuals based on your household income and family size. In addition, we may help you apply for free or low-cost insurance if you qualify. Just contact our Financial Counselor (914) 964-7799 or go to 2 Park Avenue 4th floor, Yonkers, New York for confidential assistance.

Who Qualifies for a Discount?

Financial Assistance is available for patients with limited incomes who are uninsured or underinsured.

Anyone who lives in the following counties: Westchester, Orange, Putnam, Rockland, Bronx, Manhattan (New York), Brooklyn (Kings) and Queens, may receive a discount on their medical bill from St. John’s Riverside Hospital, if they meet the income guidelines listed below.

You may apply for a discount regardless of immigration status.

You cannot be denied emergency or medically necessary care because you need financial assistance.

Health Solution Policy

St. John’s Riverside Hospital Managed Care Contracts
Plan Name Product Name
AetnaHMO, POS, PPO, Indemnity, Medicare
AffinityMedicaid, Market Place Exchange*, Essential Plans (No Enriched Health Plan)
Archcare AdvantageMedicare Product ONLY
Beacon  Health StrategiesBehavioral Health Medicaid, Medicare, HARP, Essential Plans
Beech Street/ConcentraPPO
Centivo 
CignaHMO, PPO
Centers Plan For Healthy LivingMedicare Advantage, Medicare Advantage Dual, Medicaid Advantage
Connecticare 
Empire BCBSHMO*, PPO, Indemnity, Medicare, Medicaid, CHP, Market Place Exchange (Pathways)*
FidelisMedicaid, Market Place Exchange, Medicare Advantage, Essential Plans
FirstHealthPPO
GHI/EmblemHMO,PPO, EPO, CBP, Network Access
HealthFirstMedicaid, Medicaid-Health and Recovery Plan (HARP), Essential Plan f/k/a Basic Health Plan (BHP), Child Health Plus (CHP), Qualified Health Plans (QHP), Medicare Advantage, Medicaid Advantage Plus
HIP/EmblemHMO, PPO, Medicaid, Medicare Advantage PPO, POS, EPO, Essential Plans
MedicaidNYS Medicaid
MedicareMedicare A & B
MetraCompWorker’s Compensation
Metroplus Health PlanMedicare Advantage, Dual, Gold, Medicaid, Child Health Plus, Essential, Exchange
Multiplan/PHCSPPO
MVPMedicaid, HARP, Medicare, Essential Plans, HMO*
NBF/1199Union
OscarMedicare
OxfordSelf-Insured, Commercial, Medicare
Tricare Health Federal ServicesGovernment
UMRUMR
United HealthCareHMO, Indemnity, PPO, Medicare, Market Place Exchange (Compass)*, Medicaid
Value OptionsBehavioral Health Medicaid, HMO, PPO, Medicare, HARP
VNS CHOICE 
Veterans Affairs Community Care Network 
WellcareMedicare
World Trade CenterGovernment
Workers CompensationGovernment

For questions call 914-964-4662

*May not participate with insurance for Lab &/or Radiology services.  Please call your Insurance Plan.

Printable Version

What Are The Income Limits?

Can Someone Explain The Discount? Can Someone Help Me Apply?

What Do I Need To Apply For A Discount?

What Services Are Covered?

How Much Do I Have To Pay?

How Do I Get The Discount?