As a courtesy to our oncology patients, St. John's Riverside Hospital provides the services of a Patient Navigator. Your navigator serves as a proactive guide to help you “navigate” all available necessary information from the professional and supportive staff as well as community resources that will make the journey to recovery more understandable and positive.
Cancer is a disease that affects the physical, emotional, social and spiritual aspects of the life of the patient, as well as the rest of the family. The role of the Health Navigator is to create a pathway through which can access the necessary information from the professional and supportive staff that will make the journey to recovery less fearful and more understandable.
The Health Navigator is someone who serves as a proactive guide to help patients “navigate” the complex health care system. The Navigator acts as a patient representative, distinct from the hospital social worker, who focuses on the concrete needs of the cancer patient and reflects a special concern for ensuring prompt follow up. The Navigator:
Builds awareness in the patient of all available services, helps clarify choices, and ensures unrestricted access to all services, bridges the gaps to care by ensuring that follow-up efforts are made so patients do not fall through the cracks, and works with community groups to increase cancer health awareness.
Does the “leg-work” that would delay treatment by assisting the patient in obtaining medical records from other facilities, making timely appointments for tests and physician exams, provides assistance in obtaining emergency Medicaid if applicable. Benefits of the Patient Navigation Program include:
Some areas of medical care that the Navigator can help assist you are:
- More efficient delivery of care.
- Decrease length of stay in hospital by coordinating in-house services in a timely manner.
- Enhance access to services for vulnerable populations and enhance quality of care for all women.
- Improved coordination of high quality compassionate care.
- Improved sharing of resources within the hospital and with community organizations.
- Increased patient satisfaction.
- Helping the patients find ways to pay for their treatment.
- Find transportation to appointments for the patient who does not drive.
- Assist with the “fear factor” by putting the patient in touch with other survivors and support groups.
For more information about Health Navigator Services
, please contact: (914) 964-4327
To use our Physician Referral Service
call (914) 964-4DOC (4362).